Return & Refund Policy

At Maskan Collection, we take pride in providing quality products and customer satisfaction. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

You can request a return or exchange if:

  • You received the wrong item or size.

  • The product is damaged or defective upon delivery.

  • The item is unused, unwashed, and in its original condition with tags intact.

Note: Color differences due to screen resolution or lighting are not considered defects.

2. Timeframe for Returns

  • Return requests must be made within 3 days of receiving your order.

  • Any request after this period may not be accepted.

3. Non-Returnable Items

We do not accept returns or exchanges on:

  • Sale or discounted items.

  • Customized or altered products.

  • Washed or worn clothing.

4. Return Process

  1. Contact us on WhatsApp or Email with your order number, issue details, and photos (if applicable).

  2. Once approved, you’ll be given the return address.

  3. You are responsible for the return shipping charges (unless the item was sent incorrectly or damaged).

5. Refunds

  • For Direct Bank Transfer orders: Once we receive and inspect the returned item, we will issue a refund to your bank account within 5–7 business days.

  • For Cash on Delivery (COD) orders: Refunds will also be made via bank transfer, not in cash.

  • Shipping charges are non-refundable unless the return is due to our mistake.

6. Exchange Option

If you want to exchange an item (for size or design), follow the return steps and mention the replacement item you’d like. We will confirm availability before processing.

7. Contact Us

Have a question or need help with your return?

📧 Email: support@maskancollection.com
📞 WhatsApp: +92 3246105061